Returns Policy Faulty Products If you need to return a faulty item, or an item received as a result of a mistake by us, we will be happy to pay for the item to be returned to us. If this happens, please contact Customer Services first, and we will advise on how to return the product to us. To contact Customer Services, please e-mail sales@lady2b.com Other Returns If you are not completely satisfied with your purchase for any other reason, simply return the product to us in its original condition, including all original packaging and documentation, within 28 days of receipt. If the goods are returned as detailed above, we will issue a full refund for the price paid for the item. Please ensure that you enclose a note giving your reason for return, name, address, telephone number, invoice number, and details of replacement if required. The product will be your responsibility until it reaches us. You will also be responsible for the postage for the return parcel. For your own protection, we recommend that you send the parcel using a service that insures you for the value of the goods. Our return address is: PO BOX 291 Bognor Regis West Sussex PO21 9AS This returns policy does not affect your statutory rights.